How to screw up a difficult conversation

And a framework to understand why

Photo by Warren Wong on Unsplash

The meeting started with the senior manager in the room saying “it’s really important that we have clarity on this”. This, in itself, was a warning sign because people shouldn’t need to say they are being clear. If you have to say it then you probably aren’t going to be. Shortly afterwards the aforementioned manager went on to tell the employee that their…